Every purchase includes 6 months of support directly from the developer who built the item. We handle bugs, installation problems and questions about built-in features.
Before you open a ticket
- Check the documentation that came with your download. Most setup questions are answered there.
- Make sure you are running the latest version of the item. Updates are available in My Account → Downloads.
- Test with other plugins disabled to rule out a conflict.
Open a support request
Email support@therealtorlabs.com with:
- Your order number (found in your purchase email or My Account → Orders).
- The item name and version.
- A clear description of the problem, with screenshots or a link if possible.
- Your WordPress, PHP and theme versions, if relevant.
We reply within 1–2 business days, Monday to Friday.
What support does not cover
Custom development, design changes, installation of the item for you, and help with third-party products are outside the scope of support. If you need custom work, get in touch for a quote.