Because our products are digital downloads, refunds are handled differently from physical goods. We want you to be confident in your purchase, so here is exactly how it works.
When you are eligible for a refund
- The item is broken, has a critical defect, and we cannot fix it within a reasonable time after you report it.
- The item does not match its description or live preview in a material way.
- You were charged twice for the same item.
When a refund is not available
- You changed your mind or no longer need the item.
- You bought the item by mistake or did not read the description or requirements.
- You do not have the skills to use the item, or it is incompatible with third-party software not listed as supported.
- The issue is caused by a modified copy of the item.
How to request a refund
Open a request through the Support page within 14 days of purchase. Include your order number and a description of the problem. We will respond within 2 business days and work with you to fix the issue first. Approved refunds are returned to the original payment method.